Eine Kommission des neuseeländischen Staates hat eine Anleitung zur Online-Partizipation herausgegeben, die es den Staatsdienern ermöglichen soll, bürgernahe und innovative Dienste einzurichten.
We have gathered the input and advice from members of a wide-ranging Participation Community of Practice. The Community has involved people from central and local government, academia, the private sector, civil society organisations and international participation specialists. We have produced the guide to promote State Services that are networked, co-ordinated, accessible and trusted. We want to help agencies reap the benefits and mitigate the risks of online participation, and to produce better designed and more responsive policies and services.
Die Umsetzung konzentrierte sich vor allem auf Design, Management und Evaluation. Nach Ansicht der Autoren bedarf es aber auch klarer Prinzipien in den Behörden, da angestrebte Ziele nicht erreicht werden können, wenn bestimmte Teile der Bevölkerung ausgeschlossen bleiben:
Clarity
Be clear. Be open and transparent about the objectives, limits, resources and potential impacts of online participation.Respect
Demonstrate respect. Show respect for the contributions, perspectives, values and prerogatives of people, stakeholders, elected representatives and public servants.
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Confidence & commitment
Build confidence as a basis for commitment. Online participation is a new practice for decision makers, people and stakeholders. Give it time, prove its worth.Creativity
Be creative. New tools mean new approaches. Success hinges on innovation.Inclusion
Be inclusive. Go to where people are. Make every effort to be accessible and connect with all relevant communities, online and offline.Accountability
Be accountable. Online participation is a multistakeholder process where everyone is accountable.Achievement
Make a difference. Strive for, build on and celebrate achievements in using online participation as a means for people, government, communities and businesses to achieve their goals.
Hier fehlt noch der Hinweis, dass in Neuseeland die Bürger per Wiki an Gesetzesinitiativen mitarbeiten können. Derzeit darf man das Polizeigesetz reformieren. :-)